Refund Policy

Return & Refund Policy

At Raasnuma Ayurveda, we are committed to providing authentic Ayurvedic products of the highest quality. Your satisfaction is our priority, and we strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns & Replacements

You may request a return or replacement if the following conditions are met:

The product was damaged upon delivery.
The product is delivered in an expired condition.
You were charged more than the MRP.

Non-Returnable Items:

Opened, used, or partially consumed products.
Products with tampered or missing original packaging.
Items purchased under promotional offers or discounts.

2. Return & Refund Process

If your purchase meets the return eligibility, please follow these steps:

Initiate a Request:

Contact our customer support at info@raasnuma.com or +91-9266600007 within 48 hours of receiving the order.
Provide your order ID, reason for return, and clear images of the product (if damaged or incorrect).

Return Approval & Pickup:

Once your request is reviewed and approved, we will arrange a reverse pickup (where applicable) or guide you on how to return the product.
The product must be securely packed in its original condition to avoid damage during transit.

Refund & Replacement:

Replacement: A replacement product will be shipped after we receive the returned item and complete a quality check.
Refund: If a refund is applicable, it will be processed to your original payment method within 5–7 business days.

3. Cancellations

Orders can be canceled before dispatch by contacting our customer support.
If successfully canceled, the refund will be processed within 5–7 business days.
Order cancellation is not possible once the shipment has been dispatched.

4. Important Notes

Order cancellation is not possible once the shipment has been dispatched.
Shipping Charges: If the return is due to customer error (such as incorrect order placement), return shipping charges may apply.
Inspection: All returned products will undergo a quality check. Refunds or replacements will be initiated only after approval.
Right to Refuse: We reserve the right to reject refund or return requests if they do not meet our policy guidelines.

5. Contact Us